FAQ

Below are some frequently asked questions about Goodspeed. If you need any further assistance please contact our customer support.

Service availability

The Goodspeed service is currently available across Europe, U.S., Canada, Latin America, Russia, Asia, Africa and Australia and continues to expand even further. Please check the detailed coverage at goodspeed.io.
Our goal is to ultimately offer 4G service in the same destinations as the 3G service. At the moment 4G connection is available in Canada, Estonia, Finland, France, Latvia, Lithuania, Portugal, Russia, Sweden and USA. New 4G countries are added every month.

Buying Goodspeed

Shipping fee is determined based on the contents of your order and the shipping address. You’ll find the shipping fee for your order at the checkout.
All orders are shipped within two business days from the purchase. Typical delivery time is 1-3 business days once the order has been shipped. When your order consist only of destination countries there are two delivery options to choose from. Typical delivery time for normal delivery is 2-10 business days and 1-3 business days by choosing Expedited delivery. Expedited delivery is provided by UPS.
Once you have purchased the 4G hotspot and have it in your hands, sign in to your account at goodspeed.io. Choose the device you want to deactivate and replace. Continue by clicking ”Replace device” and follow the instructions. Please note that also the destinations in the replaced device will be deactivated.
The destinations are device specific so you cannot reuse the destinations from your 3G hotspot. Also the SIM size is different (micro) in the 4G device. When purchasing the 4G hotspot please order also the destinations you will be using with it.

Setting up Goodspeed

You’ll need to sign up as a Goodspeed user to have an account where you can change your personal details and payment preferences, view your account statement and manage destinations.
Sign into your account at goodspeed.io
Click the Activate Device tab.
Follow the instructions on the page to go through with the activation process.
You'll see a confirmation "Activated" on the device display once the activation code has been accepted.

Adding new destinations

Sign into your account at goodspeed.io
Click the Destinations tab.
Add and order the destinations you need.
The SIM cards will be sent to your address
Insert the SIM cards to your Goodspeed device and you are set to go.
There is an activation fee of €4.90 charged for each SIM card ordered.
3G hotspot: Use your computer/tablet/smartphone browser to login to your device at http://192.168.123.1 You can see the SIM card information at the Product page.
4G hotspot: Use your computer/tablet/smartphone browser to login to your device at http://192.168.0.1 You can see the SIM card information at the Information page. Alternatively, you can use the Goodspeed Mobile app to check your destinations.
In addition to the SIMs pre-installed to the Goodspeed device or bought from goodspeed.io, you can add one or several personal SIM cards to use with your Goodspeed device, depending on your plan. With Traveler plan you can use personal SIM card in your country of residence. Country of residence is determined by the address you provide when creating your Goodspeed account. Should you move permanently to another country, please contact to change your country of residence. With Business plan the number of own SIM cards is unlimited.
Insert the personal SIM card into your Goodspeed device and sign in to your account at goodspeed.io.
You can see in your Summary page (Devices page for Business users) that you can now Add a personal SIM card.
Click the Add button and follow the instructions on the screen.
The configuration should take few minutes after which your webpage will refresh itself opening a page where you need to insert the PIN code of your personal SIM card. You can also edit the APN settings if necessary.
Should you have an existing destination SIM for the same country, the personal SIM card will replace it automatically.

Pricing

The Goodspeed device which enables the Goodspeed service is priced at €199. There are two different service plans you can choose from: Traveler and Business.
In Traveler there are no monthly fees and the daily use costs €7.90.
The Business plan is intended for companies needing centralized solution management and the monthly fees start from €74.75. The daily fees start from €5.90.
See goodspeed.io for more information on plan options. The payments will be charged on your credit card automatically and you can check your account info any time by signing in to your account at goodspeed.io. The costs generated from using your personal SIM depend on your data plan and are charged by your mobile operator.
The day pass includes a minimum of 250MB of data per day for a fee starting at €5.90. The fee and amount of data may vary depending on the destination country. See complete list of prices and data amounts on goodspeed.io. The day pass is valid from 00:01 to 24:00 the local time and is charged each day you use your Goodspeed device in the destination country.
Please sign in to your account and
Go the Account statement page, where you can view and print the summary of your account activity.
Monthly receipts can be downloaded from the Billing page.

Using Goodspeed

Quick Guide for using the 4G hotspot
1. Press and hold the power button for 3 seconds to power up your Goodspeed.
2. Wait until CONNECTED appears on the display.
3. Connect your device to your Goodspeed device using the Wi-FI name and password. Toggle the menu button to change the display.
4. To save battery, your Goodspeed device will enter Wi-Fi sleep mode after 10 minutes of inactivity. Push any button to restore the connection.
If you have a 3G hotspot, watch this short video and learn how easy it is to create a secure internet connection.
3G hotspot:
White blinking LED indicates that everything is OK and you have an active data connection.
The static white LED indicates that everything is OK but you don't have an active data connection.
The red LED is a sign of a low battery.
4G hotspot:
Blue blinking LED indicates that the device is powered on.
The red LED is a sign of a low battery.
If you reach the maximum data limit, your connection will slow down significantly until the next day pass is activated.
Yes you can. The automatic refill lets your Goodspeed to buy another day pass after you have consumed the first one.
You can enable the refill in your account under Preferences.
If you have several devices under your account, the refill will be enabled for all of them.
Unlimited number of refills per day is available for Business accounts and can be enabled contacting support@uros.com.
Please check that the country you're currently in is among your purchased destinations and that you have inserted the right SIM card to your Goodspeed device.
To check that the destination is active, please sign in to your account and check the status of the destination.
If the problem continues to exist, please contact the Goodspeed customer service at or call +44 2036084754 (UK) for further assistance.
Please check that you've inserted the correct WLAN SSID and password, which can be obtained by accessing Goodspeed device menu and toggling to the right page.
Your hotspot will automatically update the software if necessary.
3G hotspot: When Goodspeed has downloaded the update you'll get an ”Update available” notification on the hotspot display. When powering down your device you'll get a notification reminding you about the ”Update at next restart”. Do not power down your device when the update progress bar is visible.
4G hotspot: When Goodspeed is downloading the update there's an update sign visible on the display. Do not power down your device when the device is downloading the update. The device will reboot automatically to install the update.
”Low power charger” notification indicates that the charger you are using is less efficient than it should be. This may prolong the charging time for Goodspeed. This feature is available only in the 3G hotspot.
The optimum battery life requires the Goodspeed device to be charged to full with its original charger. Short battery duration may be due to charging with a low power charger or via a USB port. Read more about charging the device in our blog posts ”How to charge your mobile device” and ”How to extend your mobile hotspot battery life” . If the battery trouble persists, please contact support@uros.com.
To save battery, your 4G Goodspeed device will enter Wi-Fi sleep mode after 10 minutes of inactivity. Push any button to restore the connection. In case you want to adjust the sleep mode time, use your computer/tablet/smartphone browser to login to your device at http://192.168.0.1
To save battery, the 3G hotspot will power down after 30 minutes if there are no mobile devices connected to its Wi-Fi network.
3G hotspot: Watch this short video with detailed instructions for opening the Goodspeed mobile hotspot front cover.
4G hotspot: Slide the front cover downwards to remove it.
Goodspeed connection is treated as a Wi-Fi connection. Many mobile devices are set to start system updates and application updates when the device is connected to a Wi-Fi network. To avoid the data consumption due to unnecessary updates, please check your mobile device settings to disable automatic updates before using the Goodspeed connection.

Device settings

3G hotspot: Use your computer/tablet/smartphone browser to login to your device at http://192.168.123.1 You can change your network name and password at the configuration page.
4G hotspot: Use your computer/tablet/smartphone browser to login to your device at http://192.168.0.1 You can change your network name and password at the settings page.
Use your computer/tablet/smartphone browser to sign in at goodspeed.io with the username and password you created when you signed up. If you haven’t created an account yet, please sign up at goodspeed.io.
If you suspect your device to be stolen, please call the Goodspeed customer service at +44 2036084754 (UK) to permanently deactivate your device. Please note, after the deactivation the device cannot be reactivated by any means and needs to be returned to Uros Ltd if found.

Goodspeed technical info

3G hotspot: Please see the technical information here.
4G hotspot: Please see the technical information here.
User guide
3G Goodspeed user guide
4G Goodspeed user guide
Customer Support
+44 (0)2036084754 (UK)